Blood & Honey | CUSTOMER SERVICE
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Customer Service

If you’d like to place an order over the phone or have a question about an item featured or purchased at blood-honey.com, please feel free to contact us at the email address or phone number listed below.


Email Us info@blood-honey.com

Call Us: +19178065721 | WhatsApp +380675773380

Blood&Honey in USA

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For PR Inquiries

info@blood-honey.com

For US Sales Inquires

dave@bloodandhoney.com

CAREERS

careers@blood-honey.com

HEADQUARTERS

30 Wall Street, 8th Floor

New York, New York 10005

T: +19178065721

HOW CAN I RECEIVE A PRICE ADJUSTMENT?

Blood & Honey will honor a price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact Customer Service by phone at +19178065721 or by email at info@blood-honey.com Please include your Order Number for reference.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You may check the status of your order even if you are not a registered user by clicking on My Account in the upper right-hand corner of the site. You will need to provide the order number and billing zip code.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the tracking number for your package.

HOW CAN I CANCEL MY ORDER?

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Blood & Honey Customer Service directly by phone at

HOW CAN I EXCHANGE A GIFT?

If you would like to return merchandise you received as a gift that was purchased on blood-honey.com, you may exchange the merchandise for an Blood & Honey gift card or you can choose to refund the original form of payment submitted. Please indicate your choice in the space provided on the packing slip enclosed with your merchandise and follow the accompanying return instructions. If you do not have the packing slip, please contact Blood & Honey Customer Service by phone at +19178065721 or by email at info@blood-honey.com for further assistance.

HOW CAN I RETRIEVE MY PASSWORD?

Please go to the My Account section and click on the Forgot Password link. Please enter the email address you used to sign into your account and we’ll send you a temporary password to that email address.

Once you have logged in using your temporary password, go to the Personal Data section of the My Account page and change your password to something you will remember.

CAN I MAKE A PURCHASE WITHOUT AN ACCOUNT?

Yes, you can check-out without creating an account, just click the Checkout as Guest button to continue as a guest. You can always set up an account once your order has been placed. We’ll save your contact information to make it easier to checkout for future purchases.

HOW CAN I PLACE AN ORDER OVER THE PHONE?

Yes, we accept orders by phone. Please call Blood & Honey Customer Service for assistance at +19178065721, Monday-Friday from 9am-5pm EST.

WHICH PAYMENT METHODS DO YOU ACCEPT?

ElieTahari.com accepts American Express, Visa, and MasterCard. We also accept international credit cards with US shipping addresses.

We cannot accept JCB or Discover Card. Additionally, we also do not accept checks, cash or money orders.

We also accept PAYPAL and Blood & Honey Physical and Virtual Gift Cards.

WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

Blood & Honey offers international shipping through our partnership with global e-commerce provider Borderfree. To get started, select your preferred shipping destination and currency. Please visit our International Shopping page for full details.

CAN I EXCHANGE
OR RETURN MY ITEM IF IT DELIVERS DAMAGED OR DEFECTIVE?

Blood & Honey is happy to handle repairs or exchanges which result from a manufacturing defect. However, we cannot handle repairs that are the result of normal wear and tear.

For additional details, please contact customer service at +19178065721, Monday-Friday from 9am-5pm EST or via email at info@blood-honey.com

DO YOU CHARGE SALES TAX?

Sales tax will be added to orders shipping to the following states:

Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey (accessories only), New York, North Carolina, Ohio, Pennsylvania (accessories only), Texas, Virginia, and Washington.

Please note that tax calculations are based on state and county locations of the shipping address on your order.

Shipments to any other state will not include tax.

You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. You can track your package using the tracking number provided in your shipping confirmation email. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.